5HG FAQ
5HeadGames Virtual Collectibles Frequently Asked Questions:
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5HeadGames Virtual Collectibles Frequently Asked Questions:
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• At 5HeadGames, when you login using an email, a wallet will be created for you and attached to your email using a service called .
Alternatively, you could follow this guide to set up your own wallet not attached to your email. Some popular wallet options include Meta Mask and Coinbase wallet.
• Yes, follow our guide .
• Your wallet is considered Non-custodial meaning no one but you has control of it. To keep it secure, make sure you keep your personal Keys and email login details secure. Don’t share your login information with anyone. If you suspect that your email password has been compromised, change it immediately. If you’re unable to recover your account access, contact support at .
• Yes. At 5HeadGames, virtual collectibles can be bought using a credit card. To do this, login by email via and purchase the supported cryptocurrency to complete your order at checkout.
• No. You can purchase virtual collectibles from 5HeadGames without creating a 5HeadGames account. To do this, create your own wallet and login to purchase, open packs, and interact with the . and view your collection.
• Yes. Every drop has a fixed number of items that can be minted. You can find this information on our for the drop, following our socials where we post these details, and signing up for our newsletter.
• All upcoming virtual collectible drops will be announced across our , , , and newsletter. Make sure to sign up for our newsletter so you never miss a drop.
• All upcoming virtual collectible drops will be announced on our official (verified) as well as the official (verified) channels of the brand related to the drop. Announcements are also made on our and .
• Although our partners and fans may share news about virtual collectible drops we release, the safest way to access our virtual collectibles is to only click on links shared from 5HeadGames; official (verified) ; and our .
• Visit the and select the pack you wish to buy while the pack is in stock, and the sale is active. Add your desired amount of packs and you'll be taken to the Cart page from there.
On the Checkout page, complete your order with either your credit card or cryptocurrency already in your wallet. After buying your pack, you’ll be able to see your items in your inventory through the 5HeadGames .
• Because we support Non-custodial wallets, you can create a new wallet by signing in with the email you wanted to use instead, then send your virtual collectibles to the unique wallet address generated for it. If you have any questions, reach out to our support team via
• You can find packs in your inventory when you login to the .
• Go to your inventory page in the 5HeadGames and filter your collection to show unopened packs only.
• Reach out to support at , or create a ticket in the Enders .
• Visit your inventory in the 5HeadGames and select your unopened pack. Click the "Open Pack" button. You will be moved to the pack opening section. Next click on the unopened pack once again, then click "Approve" on the blockchain transaction window. Your pack will now open and display the new virtual collectibles.
If you continue having trouble, reach out to us at or open a support ticket in our
• You can find all of your virtual collectibles in your 5HeadGames inventory. There, you can also view information about each virtual collectible, access the ability to transfer it to other wallets, and even list it for rent or sale for anyone interested.
• You cannot buy virtual collectibles from a previous drop from the shop once it has ended. You can however search for listings of previous drops on the 5HeadGames and other partnered marketplaces like .
• All of the virtual collectibles available in a drop are shown on its dedicated drop page in our .
Email us at with it and we'll get back to you.